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Terms and Conditions
 

As a rule, we hate 'small print' ourselves, so we have resolved to keep our terms and conditions to an absolute minimum.


However, before we will accept a booking, we do require potential guests to signify their acceptance of the terms and conditions attached to their invoice.

Our aim is simply to minimise the risk of misunderstandings and/or disappointment later.

As with anything to do with Casa Marginetta, if something appears to be unclear to you or you would simply like more information, then please do not hesitate to contact us!


For your information, sample terms and conditions are reproduced below. These will be slightly amended to reflect individual circumstances, but are broadly typical.

 

  1. Your booking is not confirmed until we are in receipt of a printed copy of the invoice, signed to show your acceptance of the terms and conditions, together with your deposit, postal address, telephone number and names of all members of your party with age and sex (if under 18).
  2. Your booking is for use of the property only. Whilst we will use our best endeavours to provide additional facilities for your use as described on our web-site, circumstances may arise from time to time which cause one or more items to be unavailable. Regrettably, we cannot consider any refund requests in such cases.
  3. Deposits are non-refundable, but your liability in case of cancellation prior to the date that the balance is due is limited to the deposit. If you have made the final payment early, then it will be refunded in full. If applicable, you are also entitled to keep any gift(s) received.
  4. Should you find it necessary to cancel at any time on or after the date that the balance is due but prior to the start of the holiday then normally the rental fee will be forfeit, but applicable preparation, servicing, central heating, air conditioner, electric blanket and/or welcome pack charges would be refunded in full. To minimise your disappointment and loss, in some circumstances, we may be able to offer you mutually agreeable alternative holiday dates instead of cancellation.
  5. The balance must be received in full no later than 8 weeks before the date of travel. Late settlement without good reason could result in cancellation.
  6. The property will normally be available for your use from 16:00 on the day of arrival. It must be vacated no later than 10:00 on the day following your last booked night so that it can be prepared for following guests.
  7. Servicing staff will prepare the property before you arrive and following your departure, but will not normally visit whilst you are there.
  8. On departure, we ask you to please leave the property reasonably clean and tidy in order to facilitate preparation for following guests.
  9. It is our policy not to levy a security deposit. Whilst any excessive cleaning or breakages found may be chargeable, we do understand that unforeseen accidents may occur and urge you to tell us about them so that we can take appropriate action as soon as possible. Due to the continuing honesty of our clients, we are pleased to say that to date we have never found it necessary to impose additional charges.
  10. Although a portable electric fan is provided free of charge at the property, if you would like the additional use of an air conditioner unit in the main bedroom then if you pre-book and pay a charge of 2 per night together with the balance, it will be installed in the master bedroom ready for you when the property is prepared.
  11. Although Casa Marginetta is fully centrally heated, you may prefer to enjoy the extra comfort during the winter months of electric under-blankets. These are available for most beds. If you pre-book the number that you require and pay a charge of 1 per person per night together with the balance, they will be installed ready for you when the property is prepared.

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Please contact us by email, telephone or text-message to enjoy our personal attention.

Phone or Text: +44 (0) 7836 554391

info@casamarginetta.com